The story
My background - and what it taught me.
I spent over 20 years in corporate operations - working my way through roles in customer experience, dispute resolution, team leadership, process improvement, and large-scale operational transformation at Bridgestone Americas, one of the largest tire and mobility companies in the world.
It was complex, demanding, and genuinely rewarding work. I led teams through significant change, built systems that had to hold up under real pressure, and spent a lot of time in the difficult human situations that most organizations try to avoid - the underperforming team member, the broken process nobody wanted to own, the leadership gap that everyone felt but no one named.
That insight is what shapes how I work. And it's what eventually brought me out of the corporate world and into nonprofit consulting.
Nonprofits are doing some of the most important work in the world - and they're doing it, more often than not, without the operational infrastructure to sustain it. They grow fast, hire good people, and run hard - but the systems and structures don't always keep pace. The weight accumulates quietly, and it lands hardest on the people who care the most.
I came into this space because I wanted to put everything I'd learned to work in an environment where it could matter more. Not to fix organizations from the outside - but to work alongside the people inside them and help them build something that actually holds.